AAMCO Centers of Southern California


AAMCO Centers of Southern California

Don't Get Taken For A Ride: How To Choose a Good Auto Repair Shop

How do you find a reliable auto repair shop you can trust? We take a closer look at some key factors to consider.

AAMCO Socal  | 03/31/2023  | Auto Repair & Maintenance

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Don't Get Taken For A Ride: How To Choose a Good Auto Repair Shop

From getting us to work, to driving to pick up our groceries, our vehicles are an essential part of our day-to-day lives. When things go wrong, it can impact us in a huge way; that is why you want to ensure you can get your vehicle back on the road as soon as possible. 

With so many options available, figuring out where to start can take time. Choosing the right auto repair shop is essential for maintaining your vehicle's performance and ensuring your safety on the road. In this blog post, we will provide tips and guidance on choosing a good auto repair shop that you can trust with your vehicle. Whether you're dealing with  routine maintenance  or a more complex repair for your vehicle, these tips will help you find an auto repair shop that meets your needs and provides high-quality service.

Of course, the last thing you want to do is start researching auto repair shops when you are stuck on the side of the road. That is why the first thing you should do is take the time to find the right shop now so that should something go wrong, you will know who to call and to get your vehicle on the road to repair immediately. 

Here are the top things you should look for when selecting an auto repair shop:

1) Reviews 

Spend some time studying online reviews for various shops. The likes of Google, Facebook, and Better Business Bureau will give you  personal experience insight from previous customers, allowing you to understand what you can expect from the shop. 

Of course, there will always be a customer who did not feel their expectations were met and did not appreciate their experience, so keep that in mind with any negative comments. More importantly, see how the shop responds to all reviews, especially bad ones. You should avoid that shop if their responses are angry or belittling. Alongside online reviews, you can also ask your friends and family to see if they have any recommendations. 

2) Specialties, Experience and Certifications  

Specializing, experience, and certifications of technicians are crucial factors to consider when choosing a vehicle repair shop because they directly impact the quality of service provided to your vehicle. Certifications can indicate that the technicians have undergone specific training and have the necessary skills and knowledge to perform repairs and maintenance correctly that they are certified. Certifications can also ensure the technician is up-to-date on the latest technologies and industry best practices.

Just as when choosing a doctor, specializing and experience in a certain system of an automobile will typically ensure extreme competency and skill in that system and related systems and is equally or more important because it reflects the technician's level of expertise and proficiency. Experienced,  specialized technicians can often diagnose and repair problems more accurately and quickly, saving time and money for the customer and they also have the skills to do anything necessary on your vehicle including routine maintenance. These technicians  have also likely encountered a wide range of issues and know how to approach all different types of repairs.

3) Appearance 

Another important consideration is how the shop portrays itself both digitally and physically. An auto repair shop is naturally going to be a  place that can get messy at times, but general untidiness, lack or organization and dirtiness around  and outside the shop could indicate that they lack the attention to detail and care that you would want someone working on your vehicle to have. 

You should also examine their digital presence. How does their website look? Do they have social media? While these are not necessarily mandatory for a good, reputable auto repair shop, it can indicates that they care about their appearance and are a modern and forward-thinking establishment. 

4) Communication 

Alongside reviewing their appearance, you should also judge with a critical ear just  how effectively they communicate with you. This should be everything from the speed with which they respond to your initial inquiry, to how friendly and helpful they are to you. Good, constant communication sets the right level of expectation for your repairs, and you should also ask how they will keep you updated on the progress of your repairs. 

Their communication is also a good chance to ascertain their technical knowledge and how they will undertake the repairs to your vehicle. 

5) Customer Service 

When choosing an auto repair shop, customer service is an essential factor to consider. Here are some aspects of customer service that are important to look for:

  1. Clear communication: Choose a shop that communicates clearly and effectively about the repairs needed, the estimated cost, any changes in the ost before it happens, and the timeline for completion.
  2. Professional staff: Look for a clean and organized shop staffed with friendly and knowledgeable people  who can answer your questions and provide helpful advice.
  3. Timeliness: Select a shop that values your time and completes repairs promptly. Look for shops that offer early or late drop-off/pick-up options or shuttle service to help make the process more convenient.
  4. Follow-up: A good repair shop will follow up with you after the repair is completed to ensure you're satisfied with the service and address any concerns or issues.

By considering these aspects of customer service, you can choose an auto repair shop that provides a positive experience and makes the repair process as smooth and stress-free as possible.

6) Warranty 

A warranty provides assurance that the repairs performed on your vehicle are of high quality and that the shop stands behind its work. A warranty guarantees that if the repair fails within a specific time frame, the shop will fix the issue at no additional cost to you.

Having a warranty also gives you peace of mind that the shop has confidence in its work and is willing to take responsibility if something goes wrong. This can be especially important for costly components to fix or replace, such as transmissions.

Additionally, a warranty can help you save money in the long run by reducing the need for costly repairs that could have been prevented with proper maintenance or early repair work.

Looking for an Auto Repair Shop You Can Trust?

Your vehicle is one of the most important assets in your life, so it is only natural that you want to keep it roadworthy. When things go wrong, it can be incredibly worrying and frustrating; however, having an auto repair shop that you know and trust will ensure you can get your car back on the road in no time. 

The right repair shop will be able to provide you with a comprehensive array of services, ensuring that no matter your vehicle, they will be able to help you. Our highly experienced auto repair technicians are on hand to support you with all of your automobile needs. Contact a Southern California AAMCO Center near you! 

AAMCO has over 50 years of experience diagnosing, servicing, and repairing more than 20 million vehicles. Customers rely on us for:

  • Quality repairs
  • Expert technicians
  • Superior customer experience
  • Trustworthy, honest service
  • Best warranty coverage available

AAMCO Centers of Southern California and surrounding areas represent trust, quality, and value.

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